SHIPPING CHARGES / DELIVERY TIMES
Free shipping on orders over $300. $10 standard shipping on all orders under $300.
Delivery times vary depending on the shipping address on your order. At checkout, you will see an estimated delivery timeframe for each available shipping option before you submit your order.
Please Note: All International orders are first shipped to our hub in Botany, Sydney prior to forwarding onto their destination country.
TRACKING YOUR ORDER
Log in to your Borderfree account and click Order Status. On this page, you can track the progress of your order, as well as your expected delivery date. If you do not have a Borderfree account, you can track your order by clicking the tracking link that appears in your Shipment Confirmation email from Borderfree. You can also visit the Order Status page and enter your order number and email address to view your order tracking information.
DUTIES & TAXES
The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery. If you prepaid duties and taxes on your order but have received a bill for additional charges, please email us at firstname.lastname@example.org with a copy of your order receipt. We will investigate the issue and respond to you as soon as possible.
In general, duties and taxes are determined based on the type of product being shipped, its value, country of manufacture, and ultimate country of destination. You will be able to view an estimate of applicable duty and tax/VAT for your order within the Borderfree international checkout.