INTERNATIONAL RETURNS POLICY
Returning e-Boutique Purchases
A lot of love goes into the design of each sass & bide piece, so we want you to love them as much as we do. If you change your mind, or an item isn't right, you can request a return for a refund, exchange or eBoutique credit. We happily accept returns and exchanges on all full-priced items. Sale items can only be returned for exchange or credit note.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 21 days of receiving the order.
If you would like to return or exchange an item, please notify us by email to obtain a Returns Authorisation Number (RA#). Please note, online orders cannot be returned instore at this stage, and must be sent to us with a valid RA#.
For hygiene reasons, we do not offer returns on lingerie or earrings and we are unfortunately unable to offer returns on our Charity Collections.
If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once sass & bide has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.
How to return eBoutique purchases
Please contact us by email at firstname.lastname@example.org to obtain a Return Authorisation number (RA#). Returns without a valid Returns Authorisation number will not be accepted. Returns are processed within 3-5 business days of receiving the return.
Once you have the RA number, click here to complete the eBoutique Return Slip. Please send the item and the completed eBoutique Return Slip to:sass & bide E-boutique Returns RA #____ Studio 5 32 Ralph st Alexandria NSW 2015 Australia
sass & bide is not liable for the loss of an item which is being returned, so please securely package and return the order using registered mail. We are not responsible for any items that are returned to us by mistake or without an RA number.
If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs. We are unable to offer free delivery for returns or exchanges.
Once we have accepted and processed your return, we will notify you via email. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
Returning In-Store Purchases
If you change your mind about a full priced item and wish to return it, you may request an exchange for another item or a store credit, if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed) and you make the return within 7 days of purchase or delivery. Please consider purchases carefully as we do not offer refunds for in-store purchases unless the item is deemed faulty.
Please also consider sale purchases carefully as we do not offer refunds or exchanges for sale items in-store.
For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories.
We are unable to offer returns on gift cards.
Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.
How to return in-store purchases
Purchases made in-store can be returned to any sass & bide store. Stores cannot accept returns or exchanges of sass & bide items which have been purchased online or from Myer stores.
Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached.
Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift, a credit voucher will be issued.